Consumer behaviour survey 2026 findings
Contents
Executive Summary
Overview of the report’s key findings, headline statistics, and principal themes.
Preferred payment method
Consumer preferences for everyday in-person payment methods, including cash, cards, and mobile wallets.
Cash use frequency
Attitudes towards cash usage, cash access, and the importance of maintaining payment choice.
Importance of cash and cashless options
Attitudes towards cash usage, cash access, and the importance of maintaining payment choice.
Preferred payment option for online payments
Behaviours and preferences relating to online purchases, bill payments, and digital payment methods.
Online payment frequency
How frequently consumers make online payments and what this reveals about digital payment adoption.
Preferred payment method for high-value purchases​
Consumer priorities when making higher-value purchases, including security, buyer protection, convenience and rewards.
Types of fraud consumers have been a victim of
Experiences of payment-related fraud and the role of trust and security in payment decisions.
